Customer Success Manager

About the role

Reflow is building a workforce and workflow intelligence platform and needs a Customer Success professional to turn partner excitement into adoption, retention, and growth.

Key responsibilities

• Own the customer journey from setup and onboarding through long‑term success.
• Shorten time‑to‑value by moving customers quickly from demo to realized value.
• Capture and structure customer feedback, acting as the voice of the user for product and engineering decisions.
• Assist the contract process with new partners, collaborating closely with the legal team.
• Build strong relationships that lead to expansions and renewals.
• Create and refine onboarding playbooks, success metrics, and touchpoints.
• Partner with founders on go‑to‑market experiments and step in wherever needed as the company scales.

Required profile

• Entrepreneurial mindset – former founder, early employee, or operator who thrives in ambiguity.
• Strong analytical background – technical, finance, economics or product experience.
• Curious and logical – understands customers' business needs and can translate them into product configuration.
• Customer‑facing professional – knows how to excite, guide, and close deals.
• Sharp communicator – excellent written, verbal, and interpersonal skills.
• Strategic and methodical – digs into workflows, uncovers pain points, and creates clear templates and playbooks.
• Bonus: experience in B2B SaaS, enterprise software, data‑heavy products, analytics platforms, BI tools, workflow or automation systems, and supporting enterprise customers with security or compliance reviews.

What we offer

• Early, high‑impact hire working directly with the founders as a founding member.
• Opportunity to influence the product roadmap and shape the customer‑success culture.
• Ability to drive growth and contribute to product‑market fit and go‑to‑market explorations.
• Competitive compensation based on market, experience, skill set, and location.