Customer Success Engineer

About the role

As a Customer Success Engineer at CARTO, you will partner with enterprise customers to drive adoption of our cloud‑native Agentic GIS platform, helping them unlock measurable business impact from location data.

Key responsibilities

• Embed with customers to understand their goals and ensure ROI through effective use of the CARTO platform.
• Guide customers through the full lifecycle—from onboarding and value creation to renewal and expansion.
• Identify upsell opportunities and provide market intelligence to shape product road‑maps.
• Act as a trusted advisor for strategic enterprise accounts across multiple verticals.
• Represent the customer voice internally, collaborating with Product, Engineering and Commercial teams.
• Analyze account‑level usage metrics, KPIs and forecasting data to deliver actionable insights.

Required profile

• 4+ years of enterprise‑facing technical customer success or forward‑deployed engineering experience.
• Proven ability to influence cross‑functional teams and deliver measurable outcomes.
• Strong analytical mindset with a focus on data‑driven decision making.
• Excellent communication skills and a customer‑first attitude.

Required skills

• Experience with cloud data warehouses such as Google BigQuery, Amazon Redshift, Snowflake, Databricks or Oracle.