Customer Service Specialist – Remote Support
Jobs for Humanity · Beaverton
Job description
About the role
The Customer Service Specialist will provide high‑quality support to clients and customers, handling inquiries via phone, email, and fax. Working remotely, the specialist will ensure accurate information delivery, swift issue resolution, and strong relationship building.
Key responsibilities
- Answer incoming calls, emails, and faxes with professionalism and care.
- Provide precise information on services and pricing to potential clients.
- Investigate and resolve customer inquiries promptly.
- Set up new accounts and manage order entries efficiently.
- Maintain accurate interaction records in the database, noting actions and outcomes.
- Escalate issues when necessary and transfer calls appropriately.
Required profile
- Ability to work independently while managing multiple tasks.
- Strong communication skills and effective conflict resolution.
- High attention to detail and strong organizational abilities.
- Professionalism in both written and verbal communications.
Required skills
- Basic proficiency with Windows operating system.
- Familiarity with Microsoft Outlook for email and calendar management.
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Published 5 days ago
Expires 1 month from now
21 views · 0 interested
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Jobs for Humanity
Beaverton