Customer Service Specialist

About the role

We are seeking a dedicated Customer Service Specialist to join our Rochester team. You will be the voice of the organization, delivering exceptional support and building lasting relationships with our customers.

Key responsibilities

• Handle incoming emails and faxes with professionalism, empathy, and enthusiasm.
• Provide accurate information on services, products, and pricing.
• Investigate and resolve customer inquiries promptly.
• Set up new customer accounts and process order entries with precision.
• Maintain comprehensive records of all interactions in the database.
• Identify escalation needs and transfer inquiries to appropriate team members.
• Manage multiple requests simultaneously while staying organized.

Required profile

• Exceptional verbal and written communication skills.
• Strong active listening and empathetic approach.
• Proven problem‑solving abilities with a customer‑focused mindset.
• Excellent organizational and time‑management skills.
• High attention to detail and accuracy in documentation.

Required skills

• Proficiency with Windows operating system.
• Experience using Outlook.
• Familiarity with customer relationship management (CRM) systems.