Customer Service Representative, Per Diem

About the role

The University of Miami Health System is seeking a Per Diem Customer Service Representative to be the first point of contact for patients, families, and visitors in the UHealth Tower lobby. This role provides friendly, compassionate assistance, creates identification badges, and helps ensure a smooth, welcoming experience.

Key responsibilities

• Issue ID badges for patients, families, and visitors upon entry.
• Create online profiles and enter them into the Fast Pass system to expedite future visits.
• Provide directions, parking validation assistance, and general information.
• Escort patients or family members when needed and assist with wheelchair transportation.
• Verify appointments in EPIC to confirm parking eligibility.
• Collaborate with Public Safety regarding restricted visitors.
• Maintain a clean, professional work environment and adhere to health‑safety procedures.
• Cover alternating weekends and evening shifts as required.

Required profile

• Friendly, empathetic, and compassionate demeanor.
• Strong verbal communication and customer‑oriented attitude.
• Ability to maintain patient confidentiality and follow HIPAA policies.
• Professional appearance and reliability for shift coverage.

Required skills

• Experience using EPIC or similar healthcare information systems.