Customer Service Representative – Onsite

About the role

Join Taylor Print and Service Solutions, a division of Taylor Corporation, as an onsite Customer Service Representative in Dayton, OH. You will be the primary point of contact for customers, ensuring their orders, requests, and issues are handled efficiently and accurately.

Key responsibilities

• Manage all written and verbal communication with customers on behalf of the company.
• Resolve customer needs—including orders, requests, and follow‑up—across multiple systems.
• Own escalations, conduct root‑cause analysis, and implement permanent resolutions.
• Engage appropriate internal resources to address service issues.
• Apply company pricing policies and use the pricing system correctly.
• Review internal and external documents (quotes, designs, proofs, reports) for accuracy and improvement opportunities.

Required profile

• High school diploma or equivalent.
• At least 3 years of customer service experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, especially Excel and Outlook.

Required skills

• Microsoft Excel
• Microsoft Outlook
• Salesforce.com

What we offer

• Benefits starting on day 1.
• DailyPay – get paid on your first day.
• Full‑time schedule: Monday‑Friday, 8:00 am‑5:00 pm onsite.
• Opportunities for growth within a large, family‑owned company.