Customer Service Representative (On‑site)

About the role

Lega‑Nova Group is looking for an enthusiastic Customer Service Representative to join its New York team. This on‑site position focuses on face‑to‑face client interactions, supporting account growth and retention across a variety of industries.

Key responsibilities

• Represent client brands during in‑person customer engagements, delivering high‑quality service.
• Manage and maintain existing customer accounts to ensure satisfaction and long‑term retention.
• Build professional relationships that encourage ongoing engagement and loyalty.
• Identify opportunities for account upgrades, additional services, and growth.
• Collaborate with internal teams to support client acquisition and continuous account management.
• Accurately record interactions and feedback to drive process improvements.

Required profile

• Strong communication and interpersonal abilities.
• Professional, reliable, and results‑oriented mindset.
• Comfortable working independently and as part of a team.
• Previous experience in customer service, hospitality, retail, or sales is a plus but not mandatory.

Required skills

What we offer

• Guaranteed base salary with performance‑based bonuses.
• Comprehensive onboarding and training program.
• Opportunities for career progression into leadership and management roles.
• Exposure to diverse industries and client campaigns.