Customer Service Specialist

About the role

Lega‑Nova Group is looking for a Customer Service Specialist to join its New York team. This face‑to‑face role serves as the primary point of contact for client brands, focusing on delivering high‑quality service and supporting account growth and retention.

Key responsibilities

• Represent client brands during in‑person customer interactions, ensuring a high standard of service.
• Manage and maintain existing customer accounts, monitoring satisfaction and fostering retention.
• Build professional relationships with customers to encourage long‑term engagement.
• Identify opportunities for account upgrades, additional services, and overall growth.
• Collaborate with internal teams to support client acquisition and ongoing account management.
• Accurately record customer interactions and feedback for continuous improvement.

Required profile

• Strong communication and interpersonal abilities.
• Professional, reliable, and results‑oriented approach.
• Ability to work both independently and as part of a team.
• Previous experience in customer service, hospitality, retail, or sales is preferred but not mandatory.

Required skills

What we offer

• Guaranteed base salary with performance‑based bonuses.
• Comprehensive onboarding and training program.
• Opportunities for career progression into leadership and management roles.
• Exposure to a variety of industries and client campaigns.