Customer Service Representative – Luxury Retail (Remote, USA)

About the role

Join TTEC’s award‑winning team as a Customer Service Representative for a global luxury retail brand. Working remotely, you will provide white‑glove assistance to high‑end customers, helping them shop, resolve order questions, and address issues with personalized service.

Key responsibilities

• Answer incoming customer communications via chat, text, or video.
• Research and provide accurate information to resolve customer inquiries.
• Recommend products or services and close sales when appropriate.

Required profile

• Passion for high‑fashion brands and luxury retail.
• At least 1 year of customer service experience.
• Minimum 1 year of post‑secondary education or 2 years equivalent work experience.

Required skills

• Computer proficiency.
• High‑speed internet connection (≥15 Mbps).
• USB‑wired headset (Bluetooth not permitted).
• Smartphone or tablet running iOS or Android for daily login.

What we offer

• Base wage starting at $16 per hour plus performance bonuses.
• Benefits package that may include PTO, tuition reimbursement, health and wellness incentives.
• Support for career development, inclusive culture, and access to thousands of free learning courses.