Customer Service Representative - LHB (Remote)

About the role

Luminare Health is hiring a Customer Service Representative for its LHB call center. The role answers telephonic, written and electronic inquiries from employees, members, providers and clients on topics such as benefits, eligibility, claim status and claim disposition. It is a fully remote position; remote employees must live in the continental United States (excluding Alaska, New York, California and Hawaii) and be able to complete employer-verified I-9 documentation.

Key responsibilities

• Accurately and respectfully answer inquiries by phone, email and other channels
• Navigate multiple system applications and screens to respond to questions
• Document every inquiry and action taken in the applicable software, following company guidelines
• Work rotating Saturday and Sunday shifts; the department runs 7:00 AM to 7:00 PM CST, seven days a week

Required profile

• High school diploma or GED equivalent
• At least 1 year of previous customer service experience
• Ability to work in a fast-paced, high-demand, structured service environment
• Strong verbal, written and interpersonal communication skills
• Reasoning and analytical skills, and ability to learn new proprietary systems
• Private, dedicated workspace with secure, reliable high-speed internet, wired via Ethernet (preferred)

Required skills

• Ability to use MS Excel and Word
• Preferred: self-funded insurance/benefits and TPA experience, medical coding knowledge, familiarity with Summary Plan Documents, and experience with quality metrics

Training and schedule

• 4-6 weeks of paid training, Monday to Friday, 8:00 AM to 4:00 PM CST
• Standard hours after training: 11:00 AM to 7:00 PM CST

What we offer

• Pay of $20.00-$22.00 per hour, with an annual bonus incentive (listed min-max range $14.97-$28.12)
• Benefits including 401(k), pension, paid time off, paid parental leave, disability insurance, tuition reimbursement and more