Customer Service Representative

About the role

Wabtec, a global provider of equipment, systems and digital solutions for freight and transit rail, mining, marine and industrial markets, is hiring a Customer Service Representative in Buffalo Grove. The representative gives frontline support on customer inquiries about products, pricing and lead times, manages the full order process and communicates scheduling updates, working under the supervision of the Pricing and Customer Service Manager.

Key responsibilities

• Receive, process and verify the accuracy of customer orders (POs) via email, EDI and customer portals, using the Oracle system to book, schedule and acknowledge them.
• Process commercial, international and transit and bus/relay orders, recognizing Incoterms and their impact.
• Initiate actions for order-change requests, keeping order and customer information files up to date and notifying the right departments.
• Resolve product or service problems by clarifying complaints, finding the cause and solution, and following up until resolved.
• Provide high-quality service to internal and external customers and follow safety protocols and housekeeping standards.
• Handle warranties, returns and related reimbursements when needed.

Required profile

• Associate's degree or equivalent.
• Minimum of 2 years of progressive customer service experience.
• Knowledge of Vapor Bus policies and procedures and familiarity with Vapor Bus products.
• Able to navigate the Oracle system and understand product markets and component structures, including bills of material.

What we offer

• Pay of $20.00 - $22.00 per hour.
• Benefits including health, welfare and retirement plans, and possibly an annual bonus depending on eligibility.