Customer Service Representative

About the role

We are looking for a friendly, motivated Customer Service Representative to join our growing support team. This position is ideal for someone who enjoys helping others, communicates clearly, and wants to build a long‑term career in customer service. Full training will be provided and no prior experience is required – just the right attitude and willingness to learn.

Key responsibilities

• Respond to customer enquiries via phone, email and online chat.
• Provide accurate information and resolve issues in a timely manner.
• Maintain detailed and clear customer records.
• Collaborate with internal teams to support customer needs.
• Follow company procedures and contribute to service improvements.
• Ensure a positive customer experience with every interaction.

Required profile

• Strong communication and active listening skills.
• Calm, supportive and patient approach.
• Comfortable working in a fast‑paced environment.
• Basic IT proficiency (MS Office, email, CRM systems).
• Problem‑solving mindset and attention to detail.
• Team‑oriented and eager to learn.
• No specific qualifications required; all applicants welcome.

Required skills

• Microsoft Office
• Email
• CRM systems

What we offer

• Comprehensive training and ongoing development.
• Opportunities for progression into senior support or team‑lead roles.
• Employee assistance programme and wellbeing support.
• Inclusive and supportive workplace culture.
• Equal‑opportunity employer.