Customer Service Representative

About the role

We are looking for a motivated and friendly Customer Service Representative to be the primary point of contact for our customers. You will handle inbound and outbound communications via phone, email, and live chat, ensuring a high level of satisfaction.

Key responsibilities

• Respond to customer inquiries through phone, email, and live chat.
• Provide accurate information about products, services, and policies.
• Process orders, returns, and exchanges.
• Resolve customer issues and complaints promptly.
• Document and track all customer interactions and feedback.
• Collaborate with other departments to address complex problems.
• Follow up with customers to confirm satisfaction.
• Maintain a professional demeanor and meet performance metrics.

Required profile

• Strong verbal and written communication skills.
• Active listening and empathy towards customers.
• Effective problem‑solving and decision‑making abilities.
• Adaptability to changing procedures and priorities.
• Excellent time‑management and attention to detail.
• Team‑oriented and able to work collaboratively.

Required skills

What we offer

• Part‑time schedule with flexible hours.
• Competitive hourly rate of $28‑$32.
• Opportunities for growth within a supportive team.