Customer Service Phone Agent – Remote (US)

About the role

Wild Pastures is seeking a friendly, professional voice to assist customers by phone. In this remote position you will guide shoppers through product questions, orders, subscriptions and any issues they encounter, helping them feel confident in their health‑focused purchases.

Key responsibilities

• Answer inbound phone calls and provide knowledgeable, courteous support.
• Assist customers with product information, order status, subscriptions, promotions and company policies.
• Resolve concerns efficiently, offering solutions that build trust and loyalty.
• Process transactions accurately, including orders, returns, exchanges and account updates.
• Identify opportunities to recommend appropriate products and upsell when relevant.

Required profile

• Excellent verbal communication and active‑listening skills.
• Strong customer‑service orientation with empathy and patience.
• Ability to handle a high volume of calls while maintaining accuracy.
• Detail‑oriented and comfortable following company policies and procedures.

Required skills

What we offer

• Hourly pay between $18 and $21.
• Health, dental and vision insurance.
• Paid time off and a 401(k) plan with company match.
• Fully remote work within eligible US states.
• Full‑time, non‑exempt, regular employment.