Customer Service Delivery Specialist

About the role

Carvana is hiring Customer Advocates (delivery specialists) in Norfolk to deliver vehicles directly to customers' homes using custom car haulers. The position suits people with at least 2 years of customer-facing experience who want to be part of the company's Hauler-Life. Hours are 7am-5pm or 11am-9pm (4-day week), with availability expected 7 days a week and rotating days off.

Key responsibilities

• Deliver vehicles to customers' doors with custom car haulers; a commercial license is not required and training is provided.
• Load and unload vehicles onto the hauler and regularly inspect the car-hauler so the vehicle remains roadworthy.
• Complete customer paperwork and enter thorough notes in the customer tracking system.
• Maintain a clean driving record in line with Carvana's CMV Driver Qualification policy.

Required profile

• At least 2 years of customer-facing experience.
• Ability to perform physically demanding tasks such as detailing and loading/unloading vehicles indoors and outdoors, including occasional extreme weather.
• Able to stand and move for 8+ hours, lift, carry, push and pull items up to 50 lbs, and drive safely.
• Must be able to read, write, speak and understand English.
• Must be at least 21, hold a valid driver's license and pass a drug test and obtain a DOT medical card; the role is not eligible for visa sponsorship.
• Must obtain a notary commission within 90 days of hire (process sponsored by Carvana), and meet state-specific requirements for DMV/title and registration systems.
• Illinois, Michigan, Louisiana and Missouri employees need a chauffeur's or other specialty license within two weeks; California employees need a Vehicle Verifier license within 90 days.

What we offer

• Starting pay of $22 per hour, growing to $24 per hour after one year through a performance-based program.
• 401(k) with company match and possible overtime during busy seasons.
• Company-paid healthcare premiums, dental and vision, wellness program and pet care savings program.
• Paid time off: 13 days in the first year, rising to 20 days.
• Tuition reimbursement for bachelor's degree seekers and a student loan repayment program for those who already have a degree.
• Annual Carvana shares and an employee stock purchase plan discount.