Customer Service Clerk

About the role

Hy-Vee is hiring a Customer Service Clerk in its Wausau store. The role covers a wide range of in-store services such as mailing packages, sending money, cashing checks and purchasing licenses. It is an hourly position in a fast-paced retail environment, and employment is contingent on passing a pre-employment drug screen.

Key responsibilities

• Greet customers warmly and provide prompt, friendly service
• Weigh postal packages, run mail through meters and process certified, express, UPS, registered and insured mail
• Process Western Union orders and send faxes for customers
• Sell money orders and cash payroll, personal, ADC and social security checks
• Sell hunting and fishing licenses
• Handle utility drawers, process paid outs, and manage the postal register
• Count daily coupons, process refunds and sign on/off lottery machines
• Assist customers with dry cleaning and bottle refunds, and help at registers and other store areas
• Answer the telephone and use the intercom, remove trash and keep the work area clean
• Follow Hy-Vee policies, dress standards and hygiene rules, and report on time

Required profile

• High school diploma or equivalent
• Over six months to one year of similar or related work experience preferred
• Able to solve practical problems and follow instructions with limited standardization
• Ability to perform arithmetic with fractions, decimals and percentages accurately
• Ability to file, organize materials and guide customers clearly
• Physical ability to stand and walk frequently, and to use sharp knives and blades where applicable
• Exposure to heat and burn hazards and to dirt and noise in a retail setting