Customer Service Chat Representative (Remote)

About the role

Frontdoor is looking for a Customer Service Chat Representative to join its remote team. You will be the primary point of contact for homeowners, contractors, and business partners, helping them understand coverage, resolve issues, and receive timely assistance through phone, chat, and email.

Key responsibilities

• Assist customers, contractors, and partners via inbound and outbound calls, written correspondence, and electronic communication.
• Explain contract coverage and ensure compliance with company policies.
• Follow up on open cases to guarantee resolution and customer satisfaction.
• Maintain up‑to‑date knowledge of policies, procedures, and program details.
• Complete required continuing‑education courses and assume additional duties as assigned.

Required profile

• High school diploma or GED required.
• At least 1 year of customer service or related experience preferred.
• Strong problem‑solving, decision‑making, and attention‑to‑detail abilities.
• Ability to multitask and thrive in a fast‑paced environment.

Required skills

What we offer

• Hourly pay between $16 and $17.
• 100% remote work arrangement.
• Opportunities for professional development and continuing education.