Customer Service Chat Representative (Remote)

About the role

Frontdoor is looking for a Customer Service Chat Representative to join its remote team. You will be the primary point of contact for homeowners, contractors, and business partners, helping them understand coverage, resolve issues, and navigate the Frontdoor app.

Key responsibilities

• Assist customers, contractors, and partners via inbound and outbound phone calls, email, and chat while following all policies and contract terms.
• Explain and uphold contract coverage, ensuring accurate information is provided.
• Follow up on open cases to guarantee timely resolution.
• Maintain up‑to‑date knowledge of policies, procedures, and program updates.
• Complete required continuing‑education courses and assume additional duties as needed.

Required profile

• High school diploma or GED required.
• At least 1 year of customer‑service experience preferred.
• Strong attention to detail, problem‑solving ability, and capacity to multitask in a fast‑paced environment.

Required skills

• Computer literacy.

What we offer

• Hourly pay between $16 and $17.
• Fully remote work schedule.
• Opportunities for professional development and continuing education.