This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Chat Representative (Remote)
Mosaic Talent Consulting
Job description
About the role
We are looking for a Customer Service Chat Representative to join Frontdoor’s support team. Working 100% remotely, you will help homeowners, contractors and partners resolve issues related to home service plans through phone, chat and email.
Key responsibilities
- Handle inbound and outbound calls, chat messages and email inquiries from customers, contractors and business partners.
- Explain contract coverage and service options clearly and accurately.
- Follow up on open cases to ensure timely resolution.
- Maintain up‑to‑date knowledge of policies, procedures and product offerings.
- Complete required continuing‑education courses and assume additional duties as needed.
Required profile
- High school diploma or GED.
- At least 1 year of customer‑service experience preferred.
- Strong computer literacy and ability to multitask in a fast‑paced environment.
- Excellent problem‑solving, attention to detail and decision‑making skills.
Required skills
What we offer
- Hourly pay between $16 and $17.
- Fully remote work schedule.
- Opportunities for growth within a leading home‑service company.
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