Customer Service Chat Representative (Remote)

About the role

Frontdoor is seeking a Customer Service Chat Representative to join its Customer Care team. You will act as the primary point of contact for homeowners, contractors, and business partners, delivering a high‑quality service experience through phone, chat, and written communication.

Key responsibilities

• Assist customers, contractors, and partners via inbound and outbound calls, email, and chat while following all policies and contract coverage guidelines.
• Explain contract coverage details and ensure customers understand their benefits.
• Follow up on open issues to guarantee timely resolution.
• Maintain up‑to‑date knowledge of policies, procedures, and program updates.
• Complete required continuing‑education courses and assume additional duties as assigned.

Required profile

• High school diploma or GED required.
• At least 1 year of customer‑service experience preferred.
• Strong computer literacy, problem‑solving, and decision‑making abilities.
• Excellent attention to detail and ability to multitask in a fast‑paced environment.

Required skills

• Computer literacy

What we offer

• Hourly pay ranging from $16 to $17, based on skills, experience, and location.
• Fully remote work arrangement (100% remote).