Customer Service Chat Representative (Remote)

About the role

Frontdoor is looking for a Customer Service Chat Representative to join its remote team. You will be the primary point of contact for homeowners, contractors, and business partners, helping them understand coverage and resolve service issues through phone, chat, and email.

Key responsibilities

• Handle inbound and outbound calls, written correspondence, and electronic communications with customers, contractors, and partners.
• Explain contract coverage and ensure customers understand their benefits.
• Follow up on open issues to guarantee timely resolution.
• Maintain up‑to‑date knowledge of policies, procedures, and program details.
• Complete required continuing‑education courses and assume additional duties as assigned.

Required profile

• High school diploma or GED required.
• At least 1 year of customer‑service experience preferred.
• Strong computer literacy and ability to learn new systems.
• Excellent problem‑solving, attention to detail, and multitasking skills.
• Ability to thrive in a fast‑paced environment.

Required skills

What we offer

• Hourly pay between $16 and $17.
• Eligibility for additional rewards and incentives.
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• Remote work flexibility.