Customer Liaison

About the role

California Closets, founded in 1978, designs custom storage solutions such as walk-in closets, entertainment centers, pantries and home offices. Its Santa Monica showroom is looking for a Customer Liaison to assist customers and deliver an exceptional brand experience, completing appointment scheduling efficiently and in detail by phone, email or showroom visit. The schedule is Tuesday to Saturday, 9am to 5:30pm, with no overtime.

Key responsibilities

• Schedule appointments for Design Consultants using the CRM, and answer incoming calls and emails for the scheduling office or showrooms.
• Direct client issues, concerns and complaints to management, working with designers to resolve them.
• Greet clients in the showroom, help them sign the guestbook and offer refreshments.
• Maintain the showroom according to the checklist, including opening and closing duties.
• Support customer communication around installations, confirmations and return visits.
• Work with the Centralized Scheduling team and report daily on consultation accuracy.

Required profile

• 1-2 years of administrative or customer service experience in construction or home renovation, preferably in a luxury brand environment.
• An associate degree in business administration or accounting is preferred.
• Pleasant, clear and professional communication with clients, quick and accurate data entry, and calendar or regional scheduling experience preferred.
• Tech-savvy, able to learn business systems quickly, and able to manage their own schedule in a fast-paced environment.

What we offer

• Pay of $23-$25 per hour depending on experience.
• Medical, dental and vision health insurance.
• PTO days and paid holidays.
• 401K retirement plan with company match.
• Promotional opportunities, generous company discounts and referral bonuses.