Customer Experience Specialist

About the role

Join U.S. Bank as a Customer Experience Specialist and deliver high‑quality service to our clients via phone and email. You will investigate and resolve inquiries, including fraud‑related and internet‑operation issues, while becoming an expert on our products, policies, and systems.

Key responsibilities

• Respond to customer calls and emails, addressing requests and problems promptly.
• Research and resolve errors, including fraud support and online banking issues.
• Develop in‑depth knowledge of U.S. Bank’s products, rates, fees, regulations, and procedures.
• Serve as a liaison between customers and internal departments to solve complex technical or service challenges.

Required profile

• High school diploma or equivalent.
• At least nine months of contact‑center training and 18 months of customer‑service experience.
• Successful completion of specialized skill training.

Required skills

• Proficiency with Microsoft Office applications.
• Ability to navigate multiple computer systems and use search tools efficiently.
• Strong problem‑solving, time‑management, and multitasking abilities.
• Excellent verbal communication with a courteous tone.

What we offer

• Comprehensive health, dental, and vision coverage.
• Life insurance, short‑ and long‑term disability, and parental leave.
• 401(k) with employer contributions.
• Paid vacation (2‑5 weeks), holidays, and adoption assistance.
• Additional paid sick and safe leave accruals.