Customer Experience Specialist – Contact Center

About the role

We are looking for a Customer Experience Specialist to deliver high‑quality service to U.S. Bank customers via phone and email. You will help resolve inquiries, troubleshoot issues and support fraud and internet operations while ensuring a positive experience.

Key responsibilities

• Respond to telephone and email inquiries, requests and problems.
• Research and resolve issues, including fraud support and internet‑related errors.
• Develop thorough knowledge of bank products, services, rates, fees, regulations and procedures.
• Act as liaison between customers and internal departments to address complex technical or service matters.

Required profile

• High school diploma or equivalent.
• At least nine months of contact‑center customer service training/experience and 18 months of overall customer service experience.
• Completion of specialized skill training.

Required skills

• Effective problem‑solving and negotiation abilities.
• Ability to navigate multiple computer systems and use search tools.
• Strong time‑management and multitasking capabilities.
• Clear, articulate communication with a pleasant tone.
• Proficiency with Microsoft Office applications.

What we offer

• Comprehensive health, dental and vision coverage.
• Life insurance, short‑ and long‑term disability, and parental leave.
• 401(k) with employer contributions.
• Paid vacation, holidays and sick leave.
• Adoption assistance and other employee benefits.