Customer Experience Coordinator

About the role

The Customer Experience Coordinator is responsible for delivering an excellent shopping experience at Marshalls. You will lead a front‑of‑store team, ensure courteous service, and promote loyalty programs while maintaining a clean, organized environment.

Key responsibilities

• Oversee front‑of‑store associates, assigning registers and managing POS coverage.
• Engage with customers, model outstanding service, and address concerns promptly.
• Train and mentor associates on personalized service and loyalty program promotion.
• Coordinate breaks, schedule flexibility, and ensure compliance with labor laws.
• Support store shrink‑reduction initiatives and safety awareness.
• Communicate priorities and progress with management and team members.

Required profile

• Minimum 1 year retail experience with at least 6 months in a leadership role.
• Flexible availability, including nights and weekends.
• Strong communication, organizational skills, and attention to detail.
• Ability to multitask, adapt to changing directions, and work effectively in a team.

Required skills

What we offer

• Associate discount and various employee benefits (401(k), medical, dental, vision, paid leave, etc.).
• Opportunities for career growth within a Fortune 100 company.
• Supportive, diverse work environment that values development.