Customer Experience Associate - Dumbo Store

About the role

Kith is hiring a part-time Customer Experience Associate for its Dumbo store in Brooklyn. Acting as the customer's concierge, the associate covers all areas of the store so that every customer receives top-quality service, whether greeting them, working the register or supporting the operations and visuals teams. The role works under the direction of the manager on duty and pays $18.00-$20.00 per hour plus commission, which applies only to permanent positions.

Key responsibilities

• Greet customers, assist them and provide excellent customer service
• Support the client advisors so clients receive genuine and efficient service during and after their visit
• Complete cashier duties such as cash handling, returns and Mobile POS transactions, and give accurate service at the registers
• Keep up to date with products, brand history, company policies and store strategy
• Help with sales floor replenishment, stockroom organization and maintaining visual standards
• Communicate sell-through so products stay available
• Follow company policies and procedures, including availability and scheduling needs
• Help with housekeeping such as dusting, sweeping and collecting trash
• Aid with visual initiatives, cycle counts, physical inventories and other inventory tasks

Required profile

• Availability, including evenings, overnight shifts, weekends and holidays, and willingness to work on special projects, drops and releases
• At least 1 year of retail sales experience
• 1 year in customer service or apparel, footwear or luxury goods experience preferred but not required
• Ability to stand and walk for long periods, lift and move 25 lbs, and bend, twist and climb ladders or step stools

Required skills

• Time management and ability to multi-task
• Strong communication, teamwork and self-starting attitude
• Personable, energetic and consistent positive energy