Customer Engineer - Process, Diagnostics, and Control

About the role

Applied Materials is hiring a Customer Engineer (Field Service Engineer) in Lehi, Utah, to act as the direct liaison with customers. The engineer collaborates closely to install, maintain and upgrade equipment, uses digital analytics for troubleshooting and applies basic diagnostic techniques to assess and fix technical issues. The role is full time, with travel of about 20% of the time.

Key responsibilities

• Install, maintain and upgrade Applied Materials PDC SEM-based inspection systems.
• Troubleshoot equipment using standard diagnostics, with support from senior engineers when needed.
• Perform preventative and corrective maintenance on electron beam, vacuum, electrical and mechanical systems.
• Support customers in improving defect inspection performance and yield.
• Work with customers and internal teams to understand process flows and inspection requirements.
• Communicate directly with customers to ensure tool uptime and performance.

Required profile

• Associate degree, technical training or equivalent experience (Bachelor's preferred).
• 4-7 years of experience in semiconductor equipment support or a related field.
• Valid driver's license and ability to obtain a passport if travel is required; able to meet on-site safety, environmental and COVID-19 protocols.
• Physical demands include extensive walking, standing, working in tight spaces, lifting up to 35 lbs, and working in a clean room with protective clothing.

Required skills

• Experience with SEM tools or e-beam inspection systems.
• Mechanical and electrical troubleshooting, and reading electrical and mechanical schematics.
• Vacuum systems, electron beam fundamentals, precision motion systems, and basic semiconductor process and defect/yield concepts.
• Hand tools and digital multimeters; basic Microsoft Office.
• Preferred: 2-4 years of customer/field service experience.

What we offer

• Salary of $31.00 - $42.40.
• Comprehensive benefits package, with possible eligibility for a bonus and stock award program.
• Relocation eligible.