Customer Care Advocate

About the role

MetLife’s Global Customer Service and Operations team is seeking Customer Care Advocates to join its inbound contact centre. Starting with paid training on August 3 2026, you will work from a home office while periodically visiting the assigned GCSO office for team events, meetings and business‑continuity activities.

Key responsibilities

• Handle inbound customer inquiries and provide solutions that reflect MetLife’s commitment to trust and empathy.
• Adhere to scheduled start and end times, working shifts between 7 AM and 10 PM Central Time, Monday‑Friday, with flexibility for overtime as business needs evolve.
• Consistently meet or exceed key performance indicators and quality standards.
• Participate in required office visits for training, monthly events and team meetings.

Required profile

• High School Diploma or equivalent.
• Strong computer and keyboard proficiency, able to navigate multiple systems simultaneously.
• Excellent verbal and written communication, with the ability to explain complex concepts clearly.
• Demonstrated empathy, active listening and problem‑solving skills.
• Attention to detail, effective time management and multitasking capability.
• Residence within a commutable distance to the designated site.

Required skills

• Computer navigation across multiple applications.

What we offer

• Competitive hourly wage of $20 per hour.
• Paid training period.
• Comprehensive benefits package and paid time off.
• Opportunities for career growth within a leading insurance organization.