Customer Account Manager - DISA J6 IT Requirements

About the role

CACI International Inc is hiring a Customer Account Manager (CAM) for the DISA J6 in the National Capital Region, based in Arlington, VA. The CAM is the main point of contact for all Information Technology requirements of assigned customer agencies, working toward customer satisfaction and upholding high standards of professionalism and integrity. The schedule is full-time with occasional travel.

Key responsibilities

• Manage IT requirements from creation to completion and maintain accountability for high-priority ones.
• Analyze customer IT requirements and recommend solutions that optimize engineering, management and cost parameters.
• Coordinate with Agency Information Management Officers (IMOs) and DISA to meet customer IT needs.
• Support diagnosis, resolution and documentation of IT problems and trouble reports.
• Coordinate test and evaluation of hardware and software for implementation.
• Use DISA J6 policies, procedures and toolsets to manage requirements, including hardware, commercial and developed software.
• Report regularly to management and escalate urgent or high-priority requirements.

Required profile

• Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Business or another related scientific or technical discipline, with at least 7 years of related work experience.
• Minimum DOD Secret clearance to start.
• Experience supporting large organizations (10,000+ users) and large, complex inter-networked systems.
• Experience supporting large federal agencies, especially DoD and the Army.
• Excellent communication, organizational and customer service skills, with initiative and ownership of customer requirements.

Required skills

• Proficiency with Microsoft Office and web-based interfaces.
• Knowledge of IT system processes: requirements definition, analysis, design, implementation, testing, support and life-cycle support of hardware, software, networks, security.
• Experience with MS Project, MS Visio, SharePoint and Remedy.

What we offer

• Proposed pay range of $49,900 - $100,000, depending on location, contract category, experience and skills.
• Healthcare, wellness, financial, retirement, family support, continuing education and time-off benefits.
• A culture of integrity, a flexible time-off benefit and learning resources.