Credit and Collections Manager

About the role

Atlassian is seeking a Credit and Collections Manager to lead the Credit and Collections function for the AMER region. This regional people manager role is accountable for reliable operational outcomes, stronger credit and collections controls and cross-functional partnership to reduce risk and improve cash performance. It is a remote role open to candidates in the PST time zone.

Key responsibilities

• Lead day-to-day Credit and Collections operations through a team, with clear priorities, service levels, controls and escalation paths.
• Manage, coach and develop team members, set expectations, give regular feedback and support career growth.
• Oversee credit assessment, credit limits, credit monitoring, collections, dispute resolution and customer account reviews.
• Approve complex or escalated credit checks in line with credit policy, risk appetite and business needs.
• Use credit risk analysis and portfolio insights to identify emerging customer risk and recommend mitigation plans.
• Partner with Sales, Customer and Partner Advocates, Sales Operations, Revenue, Accounting and IT on credit decisions and customer issues.
• Design collections strategies that recover outstanding debts while keeping a good customer experience.
• Set targets and performance routines for DSO, Collections Efficiency Index, aging, average days delinquent, dispute cycle time and write-off trends.
• Review AR reconciliations, AR aging, allowance for doubtful accounts, bad debt provisioning and AR flux analysis.
• Contribute to the Credit Check, Collections, Allowance for Doubtful Accounts and Write-Off policies.
• Drive process improvement, automation, documentation and control enhancements; coordinate audit requirements for internal and external auditors.
• Communicate performance, risks and recommendations to leaders and stakeholders, and support ad hoc finance initiatives.

Required profile

• Degree in Accounting, Finance, Business or a related field.
• 7+ years of progressive experience in Accounts Receivable, Credit, Collections, Order to Cash or a related finance operations function.
• 3+ years of people leadership, including coaching, performance management and team development.
• Experience leading operations in a multinational, shared services, BPO, SaaS or technology environment.
• Ability to use data and metrics to improve performance and influence decisions.
• Strong stakeholder management and excellent written and verbal communication.
• Experience improving processes, strengthening controls, documenting work and supporting audits.

Required skills

• Knowledge of credit management, collections, disputes, AR accounting, reconciliations, allowance for doubtful accounts and write-offs.
• Preferred: Oracle Fusion, SAP, NetSuite or similar ERP/accounting systems; general ledger, revenue accounting, billing or quote-to-cash experience.
• Preferred: experience implementing automation, reporting dashboards or workflow improvements for AR, Credit or Collections; leading teams through change; CPA preferred.

What we offer

• Base pay for new hires depending on pay zone: Zone A $135,900-$177,425, Zone B $122,310-$159,683, Zone C $112,797-$147,263.
• Possible eligibility for benefits, bonuses, commissions and equity.
• Health and wellbeing resources and paid volunteer days.