Course Facilitator I

About the role

The Course Facilitator supports the student learning experience for a virtual course by answering student questions, validating automated grading and feedback behaviors, and providing facilitator-owned inputs to course deliverables as specified in the Statement of Work (SOW). The facilitator troubleshoots and supports within their permissions and escalates LMS, grading system and infrastructure defects to the appropriate technical teams using Government-approved processes and tools. Reporting focuses on learner experience and course workflow support, not roster or attendance.

Key responsibilities

• Review automated graded activities quickly and validate grading and feedback outputs for correctness and completeness, documenting reproducible evidence of anomalies.
• Provide first-line student support for virtual learning (navigation, content access, submission workflow) and escalate platform defects with diagnostic detail.
• Support government-directed student progress monitoring by compiling and validating metrics such as pacing indicators, completion status and at-risk flags.
• Maintain issue logs for recurring student issues and grading anomalies and assist in preparing course deliverable inputs per the SOW.
• Provide guidance to students on general networking systems, operating systems and technical writing.

Required profile

• Bachelor's degree in a related field and two years of relevant experience, or an Associate's degree and six years of relevant experience.
• At least six months of FORGE/HAMR teaching experience in the last two years, or experience as a certified T50 Exploiter Trainer with IO or EA experience.
• Security clearance: TS/SCI preferred.
• Preferred: experience with virtual technical training, validating grading outputs, documenting issues with reproducible detail, and protecting sensitive assessment information.

Required skills

• Familiarity with an LMS (Blackboard, Moodle, Canvas, Cornerstone, Ginkgo or equivalent) at user level preferred.
• Preferred: familiarity with Microsoft Teams, Captivate, Articulate, Camtasia, and common programming languages such as Python, Java, HTML and Perl.

What we offer

• Compensation range of $160,000 - $210,000.
• Health, dental and vision insurance, paid time off and holidays, retirement benefits including 401(k) matching, educational reimbursement, parental leave, employee stock purchase plan, disability and life insurance, and pet insurance.