Squad Business Partner

About the role

Genentech is looking for a Squad Business Partner, a home-office position based at its South San Francisco campus. The role develops, delivers and manages training and continuous education for field-based Customer Engagement teams on dedicated squad strategies, acting as the main link between home office, field and squads so that messaging, skills and strategy execution stay consistent.

Key responsibilities

• Design and deliver remote and in-person onboarding for new Customer Engagement hires, building scientific and clinical product knowledge and engagement standards.
• Create and run webinars, e-learning and workshops on product launches, regulatory updates and on-label clinical data in line with FDA guidelines.
• Facilitate national training events, regional squad meetings and director-level sessions.
• Run certification strategies for commercial field roles using modern adult learning approaches.
• Visit the field regularly and coach on engagement behaviours, working with leadership on performance gaps.
• Act as the SME liaison between field teams, Squad Learning Business Partners and therapeutic area squads.
• Use AI tools, LMS and analytics to measure training effectiveness and link skill development to business results.

Required profile

• Bachelor's degree in Business, Communications, Education or a related field (MBA or similar preferred).
• 5+ years in pharma/biotech with facilitation experience.
• 3+ years leading deliverables across a remote team and designing learning projects.
• 5+ years delivering technical/scientific data to small and large groups.
• Deep understanding of adult learning principles and instructional design models such as ADDIE and SAM.

Required skills

• Exceptional presentation, communication and virtual/in-person facilitation skills.
• High proficiency with Microsoft Office/Google Workspace, LMS and virtual training platforms such as Zoom and Teams.
• Preferred: interpreting sales and performance data to shape training, and managing a demanding schedule independently in a remote setting.

What we offer

• Salary range of $161,400 - $299,700 depending on experience, qualifications and location; actual pay set by the company.
• A discretionary annual bonus may be available.
• The position qualifies for the benefits described in the original listing.
• Relocation benefits are not available.