Course Facilitator 2 (Virtual Training Support)

About the role

Amentum is hiring a Course Facilitator (Level 2) to provide senior facilitation support for a virtual course delivery. The role goes beyond Level I duties: it leads identification and documentation of systemic student-impacting issues and grading/feedback defects, coordinates escalations across LMS, software, QA and IT teams, reviews facilitator reporting inputs for quality control, and keeps facilitator procedures and job aids up to date. Reporting focuses on learner experience and course workflow support, not roster or attendance.

Key responsibilities

• Review automated graded activities quickly and check whether grading was applied correctly
• Lead identification and documentation of systemic grading/feedback defects and coordinate with LMS administrators and software engineers for corrections and regression testing
• Troubleshoot student issues with virtual learning courses and advanced workflow problems (VM connection issues, new student or content issues)
• Coordinate escalations across technical teams and escalate platform or infrastructure changes to the responsible technical roles
• Perform quality control review of reporting inputs and metrics before submission, checking accuracy, trends and data anomalies
• Guide students on networking systems, operating systems and technical writing, and recommend improvements to automated feedback
• Maintain facilitator procedures and runbooks in editable, version-controlled formats

Required profile

• Master's degree in a related field (computer science, cyber engineering, information systems, IT, education/instructional technology, engineering) and 4 years of relevant experience, or Bachelor's degree and 6 years, or Associate's degree and 8 years, or high school diploma/GED and 10 years
• Preferred: experience as a certified T50 Exploiter Trainer in the last 2 years and 5 years of IO or EA experience
• TS/SCI security clearance preferred
• Relevant experience includes Level I work plus lead facilitator duties such as mentoring junior facilitators and coordinating defect resolution

Work schedule

• Courses are active 08:00-17:00 Monday to Friday
• Contract core hours are 10:00-14:00

What we offer

• Pay range of $180,000-$225,000
• Health, dental and vision insurance, paid time off and holidays
• Retirement benefits including 401(k) matching, parental leave and educational reimbursement
• Employee stock purchase plan, disability and life insurance, pet insurance