Course Facilitator 2 (Virtual Training Support)

About the role

The Course Facilitator (Level 2) provides senior facilitation support for a virtual course delivery. Beyond Level I duties, the facilitator leads identification and documentation of systemic student-impacting issues and grading/feedback defects, coordinates escalations across LMS, software, QA and IT teams, reviews facilitator-generated reporting inputs for quality control, and keeps facilitator procedures and job aids up to date. Reporting focuses on learner experience and course workflow support, not roster or attendance.

Key responsibilities

• Review automated graded activities quickly and check whether grading was applied correctly
• Lead identification and documentation of systemic grading/feedback defects and coordinate with LMS administrators and software engineers for corrections and regression verification
• Troubleshoot student issues with virtual learning courses and advanced workflow problems (VM connection issues, new student or content issues)
• Perform quality control review of reporting inputs and metrics before submission, flagging accuracy issues, trends and data anomalies
• Guide students on networking systems, operating systems and technical writing, and recommend improvements to automated feedback
• Maintain facilitator procedures and runbooks in editable, version-controlled formats
• Work during active course hours 0800-1700 M-F, with contract core hours 1000-1400

Required profile

• Security clearance: TS/SCI preferred
• Education: Master's degree in CS, cyber engineering, information systems, IT, education/instructional technology, engineering or related field with 4 years of relevant experience; or Bachelor's with 6 years; or Associate's (or 18 semester hours of military coursework) with 8 years; or high school diploma/GED with 10 years
• Recent experience: certified T50 Exploiter Trainer within the last 2 years, plus 5 years of IO or EA experience
• Relevant experience includes Level I work plus lead facilitator duties such as mentoring junior facilitators, documenting systemic defects, coordinating cross-team defect resolution and quality control of reporting
• Preferred: experience as lead facilitator for technical training, coordinating issue resolution with LMS admins, software engineers, QA and instructors, and documenting recurring learner workflow issues

What we offer

• Compensation range of $160,000 - $210,000
• Health, dental and vision insurance, paid time off and holidays
• Retirement benefits including 401(k) matching, educational reimbursement, parental leave
• Employee stock purchase plan, tax-saving options, disability and life insurance, pet insurance