Contact Center Associate 2

About the role

The University of Miami/UHealth Department of UHealth Connect is seeking a full‑time Contact Center Associate 2 to work remotely. The role supports patient‑centered care by providing courteous service, accurate registration, and effective communication with physicians and staff.

Key responsibilities

• Schedule and register patients for appointments across multiple physicians, specialties, and sites using the EPIC system.
• Verify insurance information, benefits, and referral requirements, coordinating with central insurance and patient access teams.
• Provide general information about UHealth System services to patients and community health providers.
• Act as a subject‑matter expert, training new agents and assisting peers with scheduling and registration processes.

Required profile

• High school diploma or equivalent with at least 2 years of relevant experience.
• Ability to handle difficult situations with professional composure and maintain confidentiality.
• Strong interpersonal skills and attention to detail.

Required skills

• Proficiency with the EPIC scheduling system.
• Experience in insurance verification and medical triage processes.