Concierge (Atlas) – Residential Services

About the role

The Concierge (Atlas) provides front‑desk support and resident services for a high‑rise, stabilized community of 633 units. You will be the primary point of contact for residents, prospects, and vendors, ensuring a welcoming and efficient environment.

Key responsibilities

• Organize, coordinate, and implement resident programs and services.
• Greet prospects and residents, manage lobby flow, and maintain a comfortable waiting area.
• Answer phone calls, route inquiries, and follow up on service request callbacks.
• Maintain guest suite schedules, ensure cleanliness, and process payments.
• Coordinate loading dock and elevator usage for move‑ins and move‑outs.
• Prepare clubhouse amenities each morning before office opening.
• Document package deliveries, notify residents within 24 hours, and manage delivery logs.
• Track equipment rentals, dry‑cleaning services, and other community‑provided amenities.
• Assist with scheduling and promoting resident activities and programs.
• Maintain up‑to‑date information on local restaurants, shops, and delivery services, and manage relationships with concierge vendors.

Required profile

• 1–2 years of experience in concierge services, front‑desk operations, or property security management.
• Strong customer‑service orientation with excellent communication skills.
• Ability to stand, walk, and perform physical tasks for extended periods, including lifting and climbing ladders.
• Willingness to work in all weather conditions, both indoors and outdoors.
• Flexible schedule: Friday to Tuesday, 10 pm – 7 am.

Required skills

What we offer

• Full housing discount for the position.
• Eligibility for incentive‑based bonuses.