Community Manager

About the role

We are looking for a proactive Community Manager to be the voice of our brand on social platforms in Chicago. You will own day‑to‑day community interactions, nurture online communities and turn social insights into actionable recommendations.

Key responsibilities

• Manage daily community engagement across all social channels, responding to comments, DMs, tags and customer inquiries.
• Build, grow and nurture engaged online communities to boost brand awareness, loyalty and advocacy.
• Monitor social sentiment, brand mentions and emerging trends, providing insights to marketing, product and CX teams.
• Identify, recruit and support micro‑creators and UGC partners, create briefs and coordinate campaigns with agency partners.
• Collaborate with creative and social agency teams to shape content strategy and seize real‑time engagement opportunities.
• Oversee consumer‑facing customer service on social, email, website and merchandise channels, escalating issues as needed.
• Track engagement metrics, community growth and brand sentiment, continuously optimizing strategies.
• Stay immersed in Gen Z culture, memes, music and emerging platforms to drive authentic brand engagement.

Required profile

• 1–3 years of community or social media management experience for a consumer‑facing brand, preferably in CPG, beverage, lifestyle or entertainment.
• Exceptional copywriting ability in a bold, witty and culturally relevant brand voice.
• Proven experience handling high‑volume social engagement in real time.
• Deep understanding of Gen Z culture, internet trends, meme culture and emerging platforms.
• Comfortable supporting creator and influencer programs, from talent identification to brief creation.
• Strong communication, organization and problem‑solving skills, with the ability to manage escalations while protecting brand reputation.
• Self‑motivated, collaborative and adaptable, willing to monitor channels outside standard business hours.

Required skills

• Social media management tools
• Community management tools
• Social listening tools