Community Manager – Digital Games

About the role

Mattel Game Studios is looking for a Community Manager to shape and grow player communities for its upcoming mobile games. The role focuses on creating a welcoming environment, listening to player feedback, and collaborating with product, marketing and support teams to enhance the gaming experience.

Key responsibilities

• Define and execute community strategy across Discord, Reddit, Facebook and other player‑facing channels.
• Develop engagement plans, live‑ops event communication and community updates.
• Establish voice, tone and moderation standards to ensure a positive player experience.
• Monitor sentiment, track feedback trends and surface insights to product and design teams.
• Partner with Product, Marketing, Player Support and developers to align messaging for feature launches and live events.
• Draft and publish community announcements, event messaging and known‑issue updates.

Required profile

• 4+ years of community management experience, preferably in free‑to‑play mobile gaming.
• Strong understanding of mobile game features, live‑ops events and player motivations.
• Excellent written communication with a player‑first, brand‑conscious tone.
• Ability to handle sensitive situations with empathy and professionalism.

Required skills

• Hands‑on experience managing communities on Discord, Reddit and Facebook.
• Proficiency in moderation tools and community analytics.