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This job expired on 12/09/2026. It no longer accepts applications.
Community Manager – Digital Games
Gareth Wilson · El Segundo
Job description
About the role
Mattel Game Studios is looking for a Community Manager to shape and grow player communities for its upcoming mobile games. The role focuses on creating a welcoming environment, listening to player feedback, and collaborating with product, marketing and support teams to enhance the gaming experience.
Key responsibilities
- Define and execute community strategy across Discord, Reddit, Facebook and other player‑facing channels.
- Develop engagement plans, live‑ops event communication and community updates.
- Establish voice, tone and moderation standards to ensure a positive player experience.
- Monitor sentiment, track feedback trends and surface insights to product and design teams.
- Partner with Product, Marketing, Player Support and developers to align messaging for feature launches and live events.
- Draft and publish community announcements, event messaging and known‑issue updates.
Required profile
- 4+ years of community management experience, preferably in free‑to‑play mobile gaming.
- Strong understanding of mobile game features, live‑ops events and player motivations.
- Excellent written communication with a player‑first, brand‑conscious tone.
- Ability to handle sensitive situations with empathy and professionalism.
Required skills
- Hands‑on experience managing communities on Discord, Reddit and Facebook.
- Proficiency in moderation tools and community analytics.
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Gareth Wilson
El Segundo
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