Community Lead – Flexible Workspace

About the role

WeWork is looking for a proactive Community Lead to elevate the member experience at our 330 W 34th St. location in New York. You will be the daily point of contact for members, ensuring their workspace needs are met while fostering a vibrant, collaborative community.

Key responsibilities

• Conduct quarterly check‑ins with owned accounts to maximize membership value.
• Anticipate and address member and guest needs, using data to personalize experiences.
• Follow up in person with members who submit negative feedback via Medallia or ticketing systems.
• Resolve issues according to severity guidelines and implement proactive improvements.
• Support front‑desk coverage to guarantee consistent onsite service.
• Lead pre‑move‑in meetings, new member orientations, and curate onboarding materials.
• Conduct move‑out interviews to capture departure insights.
• Provide feedback on event programming and evaluate attendance and satisfaction.

Required profile

• Strong interpersonal skills with a passion for community building.
• Ability to manage multiple member accounts and prioritize tasks.
• Excellent problem‑solving mindset and attention to detail.
• Comfortable working in a fast‑paced, on‑site environment.

Required skills

• Experience using Medallia or similar member experience platforms.

What we offer

• Dynamic workplace within a global flexible‑space leader.
• Opportunities for professional growth and community impact.
• Collaborative team culture focused on member success.