Community Assistant – Student Living at Accolade Auburn

About the role

The Community Assistant supports Greystar’s property management team at Accolade Auburn, a student‑focused residential community. You will help achieve occupancy and retention goals by providing administrative, leasing, and resident‑service support.

Key responsibilities

• Perform office administration tasks such as copying, filing resident files, preparing notices, handling calls, and organizing rent payments.
• Assist with leasing activities: conduct virtual tours, respond to online inquiries, greet and qualify prospects, give property tours, and show apartments.
• Generate lease paperwork, organize lease files, and support move‑in and move‑out processes, including mandatory “turn” dates.
• Answer incoming calls, schedule prospect appointments, and conduct on‑campus marketing outreach to drive qualified traffic.
• Coordinate resident events, distribute communications (flyers, newsletters, surveys, late notices), and schedule resident visits.
• Serve as an after‑hours liaison, responding to emergencies and covering at least one on‑call shift per week.

Required profile

• Strong customer‑service orientation with excellent communication skills.
• Highly organized, detail‑oriented, and able to manage multiple administrative tasks.
• Flexibility to work mandatory move‑in/move‑out dates and on‑call shifts.
• Ability to work effectively in a fast‑paced, resident‑focused environment.

Required skills