Collections Specialist – Contract (Onsite)

About the role

We are looking for a Collections Specialist on a contract basis to join our Finance team in Victor, NY. The role focuses on contacting customers about past‑due invoices, handling basic billing disputes and maintaining accurate account information.

Key responsibilities

• Contact customers regarding overdue invoices and document collection efforts.
• Assist in resolving basic billing disputes and escalate complex issues.
• Monitor assigned accounts, review aging reports and follow up on overdue balances.
• Provide prompt, professional customer service to internal and external stakeholders.
• Identify and suggest process improvements to streamline collections workflows.
• Support audits and perform additional duties as assigned by the Collections Supervisor.

Required profile

• Associate’s degree in Accounting, Business or related field (preferred) or equivalent experience.
• 0‑2 years of accounts‑receivable or collections experience.
• Strong attention to detail, organizational and time‑management abilities.
• Effective communication and customer‑service skills.

Required skills

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience using ERP systems such as Oracle or Microsoft Dynamics.

What we offer

• Hourly compensation ranging from $22.90 to $27.89.
• Full‑time onsite work in a fast‑paced Global Business Services environment.