Collections Associate

About the role

HD Supply is hiring a Collections Associate in Jacksonville, FL. The role contacts customers to collect outstanding accounts receivable on orders, resolves customer billing problems and works to reduce accounts receivable delinquency. It is performed under general supervision, following well-defined policies and procedures.

Key responsibilities

• Contact customers to find out why they have not paid and review the terms of sale, service or credit contract.
• Receive payments and post the amounts paid to the customer's account.
• Document the customer's financial status and the status of collection efforts, keeping customer records up to date.
• Maintain clear records of customer contact during collection or dispute processes and follow up on open disputes according to service level agreements.
• Resolve internal and external non-payment issues, invoice discrepancies and payments outside approved terms.
• Refer complex or unusual problems to the supervisor.

Required profile

• Generally 2-5 years of experience in the area of responsibility.
• HS Diploma or GED strongly preferred.
• Specialized skills training or certification may be required.

The work environment is indoors and mostly sedentary, with occasional lifting of light items and no travel required.