Collections Associate

About the role

HD Supply is hiring a Collections Associate in Jacksonville, FL. The role notifies customers of delinquent accounts to solicit payment, computes, classifies and records numerical data to keep financial records complete, and works under general supervision following well-defined policies and procedures.

Key responsibilities

• Call customers by telephone or meet them in person to find out why payment is overdue and review the terms of their sales, service or credit contract.
• Receive payments and post the amounts paid to the customer's account.
• Maintain basic credit information on each customer's financial status and the status of collection efforts.
• Review and monitor credit sources, credit files, customer applications and delinquent accounts.
• Keep records on credit risks, delinquent accounts and incomplete files.
• Ensure compliance with established guidelines and refer complex or unusual problems to the supervisor.
• Perform other duties as assigned.

Required profile

• Generally 2-5 years of experience in the area of responsibility.
• HS Diploma or GED strongly preferred.
• Specialized skills training or certification may be required.

The work takes place indoors, mostly sitting with frequent opportunity to move around, and no travel is required.