CNC Field Service Technician

About the role

Morris Group, Inc., a third-generation family-owned machine tool distributor serving manufacturers of precision machined parts, is looking for a CNC Field Service Technician. The technician is part of the Customer Support Department and is responsible for installing, maintaining, troubleshooting and repairing CNC lathes, milling machines and multi-functional machining centers at customer sites. The role involves daily travel to customer facilities, with occasional overnight stays.

Key responsibilities

• Install, commission, calibrate, maintain, diagnose and repair CNC equipment and accessories at customer facilities
• Handle service calls including operator training, software application support, preventive maintenance, major assembly replacements, alignments, overhauls, upgrades and retrofits
• Provide a direct link between customers and the Service Group and give customer feedback
• Travel daily to customer sites, sometimes staying overnight, and work safely in manufacturing environments
• Use machine tool manuals and technical documents to diagnose and fix equipment issues
• Use the Salesforce Lightning Customer Support system

Required profile

• Understanding of mechanical drawings, electrical/pneumatic/hydraulic schematics, PLC ladder diagrams and testing equipment, learned on the job or in class
• Electro-mechanical skills (motors, drives, transformers) or willingness to be trained
• Basic digital literacy with MS Word, Excel and Outlook
• Shop background in machine tool manufacture, installation, operation, maintenance and repair is a plus
• Physical ability to lift up to 50 lbs with assistance, work in tight spaces and wear PPE in industrial settings

Required skills

• PLC ladder diagrams and electrical/mechanical schematics
• Problem-solving and rational decision-making
• Verbal and written communication and customer relations

What we offer

• Competitive starting salary
• Health benefits including a zero-premium medical option, vision, dental and company-paid life insurance
• 3+ weeks vacation to start and 10 paid holidays
• 401(k) with company contribution and tuition reimbursement
• Employee appreciation events, an Employee Assistance Program and mental and physical wellness support