Clinical Support Specialist – Disease Management Solutions (90% Travel)

About the role

Help healthcare providers maximize the value of Philips Disease Management Solutions by delivering expert clinical training, product education, and implementation support. This highly customer‑facing field role involves extensive travel (≈90%) and a home‑based office.

Key responsibilities

• Deliver hands‑on and remote clinical training for DynaCAD and UroNav, ensuring customer competency and adoption.
• Act as a trusted clinical consultant to physicians and technologists, providing education, workflow guidance, and application support.
• Collaborate with Sales, Marketing, Service, Customer Support, Quality, R&D, and Manufacturing teams to support product implementations and new introductions.
• Assemble and install UroNav equipment, troubleshoot software and workflow issues, and help customers optimize advanced imaging and post‑processing solutions.
• Travel extensively to customer sites across the United States, working from a remote office and adapting to changing locations.

Required profile

• 5+ years of clinical experience as an MRI and/or Ultrasound Technologist with strong imaging workflow knowledge.
• Proficiency in troubleshooting software, computer networking, and basic DICOM issues; excellent teaching and presentation skills.
• Bachelor’s or Associate’s degree in Radiology and an active ARRT (advanced MRI) or ARDMS certification.
• Ability to work independently in a fast‑paced environment, manage multiple priorities, and build strong relationships.
• Willingness to travel extensively, including overnight stays, and reside within commuting distance of a major airport.

Required skills

• Software troubleshooting
• Computer networking
• DICOM (Digital Imaging and Communications in Medicine)
• Product assembly and installation (UroNav)
• Advanced imaging and post‑processing solutions

What we offer

• Competitive base salary ranging from $90,000 to $160,000 depending on location.
• Annual incentive bonus, sales commission or long‑term incentives.
• Comprehensive benefits including generous PTO, 401(k) match up to 7%, HSA contributions, stock purchase plan, and education reimbursement.
• Remote work flexibility with extensive travel and a home‑based office.