Clinical Service Director, Vision

About the role

The Clinical Service Director, Vision leads a team of providers and staff delivering high-quality, timely vision care. The Director ensures access to care, improves clinical quality, reduces clinical risk, implements improvement initiatives and recruits and retains providers and staff. The role combines clinical oversight with operational oversight and close collaboration with other leaders across the organization.

Key responsibilities

• Clinical oversight: diagnose and treat visual and ocular problems, prescribe corrective lenses and basic vision training, and manage complex cases with advanced optometric techniques
• Manage referrals from other health care professionals, assign in-house referrals to specialties such as ophthalmology, primary care, dental and mental health, and refer patients for tertiary vision care
• Lead provider performance reviews and competency evaluations through chart audits, direct observation and satisfaction surveys, reviewing results quarterly and setting development goals
• Ensure support staff complete their competencies, supervise dispensing and fitting of glasses and contacts, and train new providers and staff
• Assist in recruiting and retaining providers and staff, and help the CMO with strategic planning of Vision Services
• Implement care policies and procedures, evaluate and manage provider schedules, and run regular team meetings for quality improvement
• Take part in operations, associate director and other management or quality meetings, and collaborate on clinical systems, health information technology and new methods of care
• Maintain optometric equipment, order pharmaceuticals and office supplies, and review and sign off on eyeglass and contact lens inventory and budget

Required profile

• Doctor of Optometry (O.D.)
• Experience supervising an optometry office and/or owning an optometry business, including an optical suite
• Experience using topical and oral ophthalmic medicines to manage ocular pathology and trauma as allowed under California law
• Experience treating complex visual and ocular disorders with advanced optometric techniques
• Active California optometrist license, active federal DEA registration if prescribing codeine or hydrocodone compounds, and active Basic Life Support (BLS) certification
• Ability to meet the organization's credentialing and privileging requirements
• Bilingual in English and Spanish, written and verbal, preferred

Required skills

• Fluid use of electronic medical records
• Office Suite: Excel and Word
• Understanding of budgeting and operational reports