Client Reception and Intake Associate

About the role

The Client Reception and Intake Associate provides the front‑line connection between SeniorLAW Center and its clients. This hybrid role blends welcoming visitor interaction with detailed intake administration to support the organization’s legal services for older adults.

Key responsibilities

• Greet and assist walk‑in clients, answer phones, and direct inquiries.
• Schedule client appointments and coordinate with legal staff.
• Process intake requests, review online submissions, and verify eligibility.
• Enter and update client data in the Case Management System (CMS).
• Scan, upload, and organize client documents for case files.
• Support clinic preparation and other client‑service activities as needed.

Required profile

• Strong interpersonal skills with a client‑centered attitude.
• Ability to multitask and shift quickly between front‑desk and back‑office duties.
• Attention to detail and sound judgment in handling confidential information.
• Reliability and flexibility to work on‑site during peak client hours.

Required skills

• Proficiency with a Case Management System (CMS) for data entry and document handling.

What we offer

• Starting salary of $40,000 per year, commensurate with experience.
• Fully paid health and dental benefits, disability coverage, and 401(k) plan.
• Generous paid holidays, sabbatical options, and flexible spending accounts.
• Opportunity to work for a nonprofit dedicated to justice for older adults.
• Supportive team environment with professional development opportunities.