Client Experience Specialist – Onboarding

About the role

Carefeed is seeking a Client Experience Specialist focused on onboarding new senior‑living and long‑term‑care clients. You will guide customers through implementation, training, and early adoption to ensure confidence and satisfaction with the platform.

Key responsibilities

• Lead end‑to‑end client onboarding, including platform setup, configuration, and hands‑on training.
• Facilitate virtual training sessions and verify user competency.
• Serve as the primary point of contact for assigned client communities during the onboarding phase.
• Develop customized platform solutions that match each client’s workflows.
• Digitize and manage client documentation using Adobe and DocuSign, supporting e‑signature workflows.
• Track client usage trends and pain points to identify adoption opportunities.
• Collaborate with the broader Client Experience team to refine onboarding processes and best practices.

Required profile

• Customer‑centric, proactive, and solution‑oriented with strong interpersonal skills.
• Detail‑oriented and comfortable explaining technical software features.
• Effective facilitator and communicator for virtual training sessions.

Required skills

• Adobe
• DocuSign

What we offer

• Opportunity to impact senior‑living providers across the US and Canada.
• Collaborative, mission‑driven environment.
• Professional growth and development in client success.