Chief Operating Officer

About the role

The Museum of Ice Cream (MOIC) is seeking a visionary Chief Operating Officer to partner with the CEO and drive disciplined execution across a fast‑growing experiential entertainment brand. This builder role will translate creative ambition into operational reality while preserving the joy‑focused culture.

Key responsibilities

• Partner with the CEO to align strategy, priorities, and performance metrics across all functions.
• Design and implement scalable operational processes for finance, people, marketing, production, construction, technology, and guest experience.
• Lead cross‑functional teams to ensure seamless execution of new market launches and ongoing store operations.
• Build infrastructure, leadership alignment, and governance frameworks that support rapid growth without adding bureaucracy.
• Maintain the brand’s hospitality standards and cultural energy while driving efficiency and accountability.

Required profile

• Proven track record scaling fast‑growth, founder‑led organizations, preferably in hospitality, entertainment, or consumer experiences.
• Strong strategic mindset with the ability to turn creative concepts into operational plans.
• Leadership style that balances structure and creativity, fostering high‑performing, collaborative teams.
• Experience navigating complexity across multiple business functions and geographic markets.

Required skills