Chief Operating Officer (COO)

About the role

The Museum of Ice Cream is seeking a Chief Operating Officer to act as the CEO’s closest strategic partner. This builder‑role will translate the brand’s creative ambition into disciplined execution across all functions while preserving the joy‑focused culture.

Key responsibilities

• Partner with the CEO to define and implement operational strategy across operations, finance, people, marketing, production, construction, technology and guest experience.
• Align cross‑functional teams around shared priorities, performance metrics and growth objectives.
• Design and scale infrastructure, leadership processes and systems that support rapid expansion into new markets.
• Maintain the balance between structure and creativity, ensuring accountability without stifling innovation.
• Drive hospitality excellence and guest experience standards as the brand expands globally.

Required profile

• Proven senior‑level experience navigating growth and complexity in fast‑moving, founder‑led organizations.
• Deep understanding of hospitality operations and large‑scale brand expansion.
• Ability to bring structure and rigor while preserving culture and creativity.
• Strong leadership and communication skills to align diverse functional teams.

Required skills